FAQ

Products

  • Are your products made in Switzerland?

    Most of our supplements are manufactured in Switzerland and bear the Swiss Made label. Some products cannot yet be manufactured in Switzerland due to raw material availability, but we produce as much as possible in Switzerland to guarantee the highest quality.

  • Are the products vegan?

    Some products are vegan. Each product is clearly labeled with information about its composition.

  • How do I know which supplements are right for me?

    We offer a personalized test that helps you identify the supplements tailored to your specific needs.

  • Are there any allergens in your products?

    We list all ingredients and allergens on each product. If you have any doubts, please do not hesitate to contact us.

Satisfaction and Returns

  • What should I do if I'm not satisfied with a product?

    If you are not satisfied, contact our customer service within 14 days of receipt to arrange a return, exchange, or refund.

  • Are returns free?

    Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

Order and Payment

  • What payment methods do you accept?

    We accept payments by credit card (Visa, Mastercard), Twint, and PostFinance. A monthly invoicing option is also available for subscriptions longer than 3 months.

  • Can I modify or cancel my order?

    Changes or cancellations are possible before shipping. Contact us quickly via our customer service.

  • Do you offer subscriptions?

    Yes, we offer monthly subscriptions to have your supplements delivered directly to your home without interruption.

Shipping and Delivery

  • Do you deliver outside Switzerland?

    Currently, delivery is only available in Switzerland.

  • What are the delivery times?

    Orders are delivered within 2 to 4 business days after processing.

  • What are the shipping costs?

    Delivery is free in Switzerland for orders over CHF 45. For orders to Europe, a flat fee of €17.95 applies.

FooDly Subscription

  • How does the subscription work?

    The subscription allows you to automatically receive your FooDly magnesium every month, without needing to reorder.

  • Is there a minimum commitment?

    Yes, the subscription requires a minimum 3-month commitment.

  • What are the benefits of the subscription?

    By subscribing, you get a discount of CHF 2.– on each order.

  • Can I change or cancel my subscription?

    Yes, after the first 3 months, you are free to pause, modify or cancel your subscription at any time from your customer area.